Home Shared Web Hosting Dedicated Web Hosting Local Dialup Nationwide Dialup PowerSurf Accelerator DSL Dedicated T1 Webmail Customer Care Technical Support FAQ Surf the Web Search News Local Links Sports Entertainment Computers Finance Kids How do I tell if the PowerSurf is installed, active, and enabled on my computer? If the PowerSurf Accelerator, powered by Propel, is installed and active on your computer a small Propel icon will appear in the Windows taskbar area (near the system clock). If the PowerSurf Accelerator is active while you are surfing the Internet, the Propel icon will appear as opposing white arrows flashing over the Propel. Try accessing a Web site. You should see the arrows flashing as Web pages load. If you are able to surf the Internet but do not see the arrows, there are several possibilities: You subscribed, but the PowerSurf Accelerator software is not enabled on your computer. A quick way to check this is to click on the blue Propel icon. In the pop-up menu see if the second-from-the-top menu item is "Subscription Info..." If so, your subscription is active on this machine. If the menu item is "Subscribe..." it means that your subscription is either not activated or is not active on the machine you are using. When you first subscribe, there is a special final step that allows you to enable the PowerSurf Accelerator on any computer you are using. These instructions apply to you if 1) you never completed the subscription process, or 2) you want to enable your subscription on a new machine. You are past the free trial period and have not yet subscribed to the PowerSurf Accelerator. In such a case most Web sites will not be accelerated and no acceleration arrows will appear when you surf. You are accessing a Web site or other content that the PowerSurf Accelerator does not speed up. If you are not sure what content can be accelerated, Click Here for details on what the PowerSurf Accelerator does and does not accelerate. The PowerSurf Accelerator is currently disabled on your computer. If you see red lines around and over the blue Propel icon, it means that the PowerSurf Accelerator is disabled. For instructions on how to enable and disable the PowerSurf Accelerator Click Here. The PowerSurf Accelerator or other software on your system may require special configuration. To review the list of currently incompatible software or software that may require special handling, Click Here. < Back to FAQ
	About Us | Contact Us | Terms & Policies (800) 654-0023